Give feedback that lands
Say the thing nobody’s saying — clearly, kindly, and in a way they can actually act on.
- 1 Make it safe to say the hard thing Feedback only lands where it’s safe to hear it — build that first.
- 2 Feedback that lands: SBI
- 3 Name the emotion to defuse it
- 4 Calm is contagious Your steadiness sets the temperature of the conversation.
- 5 Run 1:1s that surface problems early
- 6 Yesterday’s peers, today’s reports